Privacy Policy

PRIVACY POLICY

Paws & Claws Spa

Effective Date: April 30, 2025

1. INTRODUCTION

Welcome to Paws & Claws Spa! This Privacy Policy describes how Paws & Claws Spa ("we," "our," or "us") collects, uses, protects, and discloses personal information through our website, somdpetsalon.com (the "Site"), and through our services. Your privacy is important to us, and we are committed to protecting your personal information.

By accessing or using our Site and services, you agree to this Privacy Policy.

2. INFORMATION WE COLLECT

We collect various types of information to provide and improve our services for you and your beloved pets.

2.1 Information You Provide Directly to Us: This includes personal information you voluntarily provide when you:

• Book an appointment

• Create an account

• Contact us with inquiries or feedback

• Purchase products or services

• Sign up for newsletters or promotions

• Provide information about your pet

• Pet Information: Pet's name, breed, age, gender, vaccination history, health conditions, behavioral notes, grooming preferences.

• Booking Details: Preferred services, dates, and times.

• Payment Information: Note: We use third-party payment processors as described below. We do not directly store your full credit card details.

• Communications: Records of your correspondence with us.

• Account Credentials: Usernames and passwords

2.2 Information Collected Automatically (via Wix & Other Technologies): When you visit or interact with our Site, we and our third-party service providers (like Wix) may automatically collect certain information about your device and usage patterns. This information helps us analyze trends, administer the Site, track users' movements, and gather broad demographic information. This may include:

• Your Internet Protocol (IP) address.

• Browser type and operating system.

• Referring to website addresses.

• Pages you view on our Site.

• The time and date of your visit.

• The time spent on those pages.

• Clickstream data.

2.3 Information from Third Parties: We may receive information about you from third-party booking platforms if you use them to schedule services with us.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To schedule and confirm appointments, perform grooming services, and manage your pet's service history and preferences.

• Process Payments: To complete your transactions for services and products.

• To Communicate with You: To respond to your inquiries, provide customer support, send appointment reminders, and inform you about changes to our services.

• For Marketing and Promotions: To send you newsletters, special offers, and promotional materials about our services and products that we believe may be of interest to you. (You will have the option to opt-out).

• To Improve Our Site and Services: To analyze usage trends, troubleshoot problems, and enhance the user experience on our website.

• For Safety and Security: To protect against fraudulent or unauthorized transactions, ensure the safety of our staff and pets in our care, and comply with legal obligations.

• For Internal Operations: For internal record keeping, billing, and administrative purposes.

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

• With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as website hosting (Wix), payment processing (e.g., Square), online booking systems, email delivery, data analytics, and customer support. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain their confidentiality.

• In Case of Emergency: In the event of a pet emergency, we may share relevant pet health information and contact details with veterinarians or emergency service providers.

• For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation).

• Business Transfers: In connection with a merger, acquisition, asset sales, or other corporate restructuring involving our business.

• With Your Consent: We may share your information for other purposes with your explicit consent.

5. DATA SECURITY

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes using secure platforms like Wix for our website, employing secure payment processors, and limiting employee access to personal data. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. YOUR PRIVACY RIGHTS AND CHOICES

You have certain rights regarding your personal information:

• Access and Correction: You may request access to or correction of the personal information we hold about you by contacting us at [Your Contact Email].

• Marketing Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribed instructions included in our emails or by contacting us directly.

• Cookie Preferences: You can manage your cookie preferences through your web browser settings. Please note that disabling cookies may affect the functionality of our Site.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website, built on the Wix platform, uses cookies and similar tracking technologies (like pixels and web beacons) to enhance your Browse experience, analyze site traffic, and for marketing purposes.

• What are cookies? Cookies are small text files placed on your device.

• How we use them: For essential site functionality, analytics (e.g., Google Analytics via Wix), and personalization.

• Your control: Most web browsers allow you to control cookies through their settings. However, disabling essential cookies may impact your ability to use certain features of our Site.

8. THIRD-PARTY LINKS

Our Site may contain links to websites operated by third parties (e.g., social media platforms, partners). This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. CHILDREN'S PRIVACY

Our services and Site are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information from our records.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Paws & Claws Spa Email: info@somdpetsalon.com Phone: 301-737-0010